Returns & Exchanges
At FilterBaby, we want you to love your skin and your water, which is why we offer a 60-day risk-free trial on all our dermatologically-tested filtration systems. If you aren't completely satisfied with your glow-up, we make the return and exchange process simple and transparent.
Initiate Your Request
Visit our online return portal with your order number and email address to start your return or exchange within 60 days of delivery.
Package Your Items
Securely pack your FilterBaby device and any unused filters in the original packaging to ensure they remain protected during transit.
Ship It Back
Affix the prepaid shipping label provided by our support team and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing